Privacy Policy

The Big Chill Café (TBC) understands the importance of protecting the privacy of its customers. Our Privacy Policy has been updated to give you a better understanding of how we treat your data and also to call your attention to new features. Please review this Privacy Policy and the manner in which the information shall be utilised.

The personal information so collected is used to market, study, analyse, process and improve the services offered by us and our subsidiaries/associates, and also to contact you with updates to the website or for other marketing and internal business analytical / review purposes.

For more information on this Privacy Policy, please read below.

What information does TBC capture about visitors to its web site?

The TBC web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to TBC), type of Internet browser, and the visitor’s IPaddress.The log file does not capture the visitor's email address.

Does TBC ask for personal information?

No, TBC does not mandatorily ask for your personal information. There are pages by which a user can contact TBC and buy products but sharing personal information is entirely at the discretion of the user and thus at sole risk of the user/customer.

We may encourage you to register your details with personal information for login account purposes only.TBC does not ask for, or store, any financial information of any party and sharing of personal information during registration process is only to contact you for updates, new products range and offerings which is at choice of the customer.

However, by providing personal information to us when you create or update your account and profile, you are expressly and voluntarily accepting the terms and conditions of TBC user agreement and freely accepting and agreeing to our processing of your personal information in the ways set out by this Privacy Policy or as amended from time to time.

How does TBC use the personal information?

The information collected through this site helps us identify the type of website content our customers value most. We use this information to market and improve the website and our services. We also use this information to send you emailers / notifications for various purposes including, but not limited to, information on new products, best sellers, order processing and to contact you by other means for marketing and other purposes. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of TBC and its subsidiaries/associates (unless required by law).

How is information protection made at merchant’s website?

By availing of the goods and services from our website, you understand that there is some risk involved during transmitting to other vendor/bank websites for making necessary payment and all risk attached thereon to the transaction is understood and acknowledge by you. Further, since each third party vis-à-vis banks, vendor website, have their own privacy statements that can be viewed by clicking on the corresponding links within each of the respective website.

Online merchants, payment gateways and others who participate in our services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites and breach of any 'sensitive' information causing any loss, damage to you (direct or indirect) is solely at your risk and TBC shall not be party to such fraudulent practices of any third party vendor.

We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with any third parties.

How long the collected information is retained?

TBC keeps your information for as long as your account is active or as needed. However, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.

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